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I、Return and Exchange Policy

1.1 Scope of Application

1.1.1 This return and exchange policy applies to all products purchased on this independent station, except for the following products:

·Customized products, such as customized clothing and accessories. Due to their specific personalized attributes, once customized, they cannot be resold, so returns and exchanges are not supported.

·Intimate clothing, such as underwear. For hygiene reasons, returns and exchanges are not supported.

·Consumables, such as cosmetics, food, and health products. Since their use may affect resale, returns and exchanges are not supported.

1.1.2  If the product has quality problems, regardless of whether it is within the above non-applicable scope, we will provide return and exchange services. Quality problems include but are not limited to product damage, incompleteness, performance failure, and significant discrepancy with the description.

1.2 Return and Exchange Period

1.2.1 You can apply for a return or exchange within [7] days from the date you receive the product.

1.2.2 For certain special products, we may set different return and exchange periods according to their nature and characteristics, and clearly mark them on the product detail page.

1.3 Return and Exchange Process

1.3.1 Application: You can apply for a return or exchange in the following ways:

  • On the “My Orders” page of this independent station, find the order that needs to be returned or exchanged, click the “Apply for Return/Exchange” button, fill in the return and exchange reasons, return and exchange type (return or exchange), etc., and submit the application.
  • Send an email to our customer service email [contact@whalesift.com]. Please indicate “Return/Exchange Application – Order No.: [specific order number]” in the email subject, and detail the return and exchange reasons, order number, product name, quantity, etc. in the email body.
  • Call our customer service hotline and explain your return and exchange needs to the customer service staff, and provide order-related information.

1.3.2 Review: Our customer service team will review your return and exchange application within [2] working days after receiving it. The review content includes but is not limited to whether the product meets the return and exchange conditions and whether the application information is accurate and complete.

  • If the review is approved, we will notify you through the method you used for the application (such as in-station message, email, phone, etc.) and provide specific guidance on returns and exchanges, including the return address and logistics requirements.
  • If the review is not approved, we will also notify you in time and explain the reasons for the non-approval. For example, the product has exceeded the return and exchange period, does not belong to the return and exchange scope, or there is no proof of quality problems.

1.3.3 Return the product:

  • If your return and exchange application is approved, you need to return the product to the return address we provided within [X] working days. Please ensure that the product packaging is intact, with all accessories and gifts included, and keep the logistics tracking number.
  • It is recommended that you choose a courier service with logistics tracking information so that both we and you can keep track of the product’s transportation status. At the same time, to avoid product damage during transportation, please pack the product properly.

1.3.4 Inspection:

We will inspect the product you returned within [2] working days after receiving it. The inspection content includes the product’s appearance, quantity, accessories, performance, etc. to see if they meet the return and exchange requirements.

  • If the product meets the requirements, we will process it according to the return and exchange method you chose. For a return, we will process the refund within [2] working days; for an exchange, we will arrange for the shipment as soon as possible.
  • If the product does not meet the requirements, such as being damaged due to human factors or missing accessories, we may negotiate a solution with you, such as deducting the corresponding fees before processing the refund or exchange, or rejecting the return and exchange.

1.4 Shipping Fee Explanation

1.4.1 Quality problems: If the product has quality problems, we will bear the shipping fees for returns and exchanges. You can pay the shipping fees in advance and provide us with the shipping fee vouchers (such as express invoices, shipping fee payment screenshots, etc.) after completing the return and exchange process. We will refund the shipping fees to you within [5] working days.

1.4.2 Non-quality problems: If the product has no quality problems and you apply for a return or exchange due to personal reasons (such as not liking it or the wrong size), you will bear the shipping fees.

1.5 Refund Method

1.5.1 If you apply for a return and the application is approved, we will refund you according to your payment method:

  • Credit card payment: The refund will be returned to your original credit card account within [5] working days. The actual arrival time may vary depending on the bank’s processing procedures, generally within [5] working days.
  • Third-party payment platform (such as PayPal): The refund will be returned to your PayPal account within [X] working days.

Other payment methods: We will process the refund through the original payment channel within [X] working days.

2、Refund Policy

2.1 Refund Conditions

2.1.1 You have the right to apply for a refund for products that meet the return conditions stipulated in the above return and exchange policy.

2.1.2 If the product has quality problems after you purchase it and cannot be solved through repair or exchange, you can apply for a refund.

2.1.3 If the transaction cannot be completed due to our reasons (such as order processing errors, product out of stock, etc.), we will take the initiative to process the refund for you.

2.2 Refund Process

2.2.1 After your return application is approved and we receive the product you returned and pass the inspection, we will process the refund within [5] working days.

2.2.2 After the refund is completed, we will notify you through the method you used for the application (such as in-station message, email, phone, etc.) and provide relevant refund information, such as the refund amount, refund time, and refund method.

2.3 Special Case Explanation

2.3.1 Partial refund: In some cases, such as when the product has partial quality problems but is still usable, or you and we reach a consensus through negotiation, we may provide you with a partial refund. The amount of the partial refund will be determined according to the actual situation and the severity of the problem of the product.

2.3.2 Handling of gifts: If you received a gift when purchasing the product, you need to return the gift together when returning the product. If the gift cannot be returned or is damaged, we may deduct the corresponding value of the gift from the refund amount.

3、 Service Terms

3.1 Service Content

3.1.1 This independent station provides you with cross-border e-commerce product sales services, including but not limited to product display, online ordering, payment settlement, logistics and distribution, and after-sales service.

3.1.2 We are committed to providing you with a high-quality, convenient, and safe shopping experience, ensuring the accuracy and completeness of product information, the timeliness and efficiency of order processing, and the thoughtfulness and responsibility of after-sales service.

3.2 User Rights and Obligations

3.2.1 Rights

  • You have the right to freely browse product information, select products, place orders on this independent station, and enjoy all services we provide.
  • You have the right to put forward opinions and suggestions on product quality, performance, service, etc. We will take your feedback seriously and make improvements in a timely manner.
  • You have the right to enjoy return, exchange, refund and other after-sales services in accordance with the provisions of these terms and policies.

3.2.2 Obligations

  • You should provide true, accurate, and complete personal information, including name, address, contact information, payment information, etc. If the information you provide is false, incorrect, or incomplete, it may lead to problems such as the inability to process the order normally or carry out after-sales service smoothly, and you need to bear the corresponding responsibility.
  • You should abide by all regulations and operation processes of this independent station and shall not engage in any illegal, irregular, or malicious acts. For example, you shall not use this independent station for fraud, false transactions, or infringement of others’ intellectual property rights.
  • You should keep your account information and password properly and shall not transfer, lend, or authorize your account to others. If your account is stolen or information is leaked due to your improper custody, you need to bear the corresponding losses.

3.3 Privacy Protection

3.3.1 We attach great importance to your privacy and personal information protection. We will collect, use, and protect your personal information in accordance with relevant laws and regulations.

3.3.2 We collect your personal information mainly for the purposes of order processing, product delivery, after-sales service, and marketing promotion. For example, we will use your address information for product delivery and your contact information to communicate with you about the order status.

3.3.3 We will not sell, rent, or share your personal information with any third party, unless we obtain your explicit consent or are required to provide it according to laws and regulations.

3.3.4 We have taken a series of security measures to protect your personal information, including data encryption, access control, and security auditing. However, please note that the Internet is not an absolutely secure environment, and we cannot guarantee that your personal information will never be infringed during transmission and storage.

3.4 Intellectual Property Protection

3.4.1 All content on this independent station, including but not limited to text, pictures, audio, video, trademarks, and logos, is protected by intellectual property laws. Without our written permission, you shall not use, copy, disseminate, modify, or otherwise infringe its intellectual property rights.

3.4.2 You own the intellectual property rights of the product information, transaction records, etc. you upload or post on this independent station, but you agree to grant us the right to use, display, and disseminate such content within the scope of this independent station.

3.5 Disclaimer

3.5.1 We will try our best to ensure the normal operation and service stability of this independent station. However, due to force majeure, system failures, third-party reasons, etc., this independent station may be inaccessible, the service may be interrupted, or errors may occur. We will not be responsible for the losses caused to you, but we will try our best to take measures to reduce the losses.

3.5.2 The product information we provide is for reference only. The actual product may have a certain color difference from the picture due to shooting light, display device, etc. The performance and parameters of the product may also have slight differences due to production batches. We will describe the product information as accurately as possible on the product detail page, but we will not be liable for compensation for the impact caused by information errors.

3.5.3 We do not guarantee that the product supply is continuous and stable. There may be situations where the product is out of stock or cannot be supplied in time due to insufficient inventory, supplier problems, etc. In this case, we will notify you in time and provide you with a refund or other solutions.

3.6 Governing Law and Dispute Resolution

3.61 The conclusion, validity, interpretation, performance, and dispute resolution of these service terms are all governed by the laws of the People’s Republic of China.

3.6.2 If a dispute arises between you and us, you should first try to resolve it through friendly negotiation. If the negotiation fails, either party has the right to file a lawsuit with a people’s court with jurisdiction.

Privacy Policy

Last updated: June 22, 2025

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

1、Interpretation and Definitions

1.1 Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

1.2 Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Service or parts of our Service.
  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to guang zhou jing xuan dian zi shang wu you xian gong si.
  • Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
  • Country/Region refers to:  where the products are sold.
  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
  • Personal Data is any information that relates to an identified or identifiable individual.
  • Service refers to the Website.
  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
  • Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.
  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • Website refers to WhaleSift Mall, accessible from https://whalesift.com/ 
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

2、Collecting and Using Your Personal Data

2.1 Types of Data Collected

2.1.1 Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Usage Data

2.1.2 Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

2.1.3 Information from Third-Party Social Media Services

The Company allows You to create an account and log in to use the Service through the following Third-party Social Media Services:

  • Google
  • Youtube
  • Tiktok
  • Facebook
  • Instagram
  • Whatsapp
  • Wechat

If You decide to register through or otherwise grant us access to a Third-Party Social Media Service, We may collect Personal data that is already associated with Your Third-Party Social Media Service’s account, such as Your name, Your email address, Your activities or Your contact list associated with that account.

You may also have the option of sharing additional information with the Company through Your Third-Party Social Media Service’s account. If You choose to provide such information and Personal Data, during registration or otherwise, You are giving the Company permission to use, share, and store it in a manner consistent with this Privacy Policy.

2.1.4 Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

  • Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
  • Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. Learn more about cookies on the Privacy Policies website article.

We use both Session and Persistent Cookies for the purposes set out below:

  • Necessary / Essential Cookies

         Type: Session Cookies

         Administered by: Us

         Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

  • Cookies Policy / Notice Acceptance Cookies

         Type: Persistent Cookies

         Administered by: Us

         Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

  • Functionality Cookies

         Type: Persistent Cookies

         Administered by: Us

         Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

2.2 Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service, including to monitor the usage of our Service.
  • To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
  • To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
  • To manage Your requests: To attend and manage Your requests to Us.
  • For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
  • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

  • With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
  • For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
  • With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
  • With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
  • With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.
  • With Your consent: We may disclose Your personal information for any other purpose with Your consent.

2.3 Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

2.4 Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

2.5 Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

2.6 Disclosure of Your Personal Data

2.6.1 Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

2.6.2 Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

2.6.3 Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service or the public
  • Protect against legal liability

2.7 Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

3、Children’s Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.

4、Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

5、Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

6、Contact Us

If you have any questions about this Privacy Policy, You can contact us:

By email: contact@whalesift.com

By visiting this page on our website: https://whalesift.com/   .

By phone number: +86 13810033457

All terms and conditions are interpreted by Whalesift Mall （guang zhou jing xuan dian zi shang wu you xian gong si）

WhaleSift！Smart Select！